Selling conditions

Last update 11/06/2020

Shop owner, of the related services as well as the contents and the graphic logo:
Friends&Tavola Srl
Via G. Platinum, 18
26100 Cremona
p.iva 00832220194

Information on Shop

Shop is an online wine sales service, alcohol, gastronomic products.

Users who use the services offered by Shop declare that they know and accept these general conditions of contract.
The sale of alcoholic products is prohibited to minors.
Shop users declare that they are of legal age according to the legislation applicable to them.
Users are responsible for their own and third party content they share on Shop through their upload, the insertion of content or in any other way. Users relieve the Owner of any responsibility in relation to the illicit dissemination of third party content or the use of Shop, in ways contrary to the law.
The Owner does not carry out any kind of moderation of the contents published by the User or by third parties, but undertakes to intervene in the face of reports from Users or orders given by public authorities in relation to content deemed offensive or illegal.

In order to use the services of Shop, users must register on the site, by providing, truthfully and completely, all the data requested in the registration form and accept the privacy policy in full and these general conditions. Shop does not have visibility on the access credentials of its users, which therefore have the burden of keeping them.

Purchase procedure

All prices shown on the site are inclusive of VAT and may be subject to periodic changes without notice.
Each order sent constitutes an offer for the purchase of the products published on the site. Orders are subject to the availability and discretionary acceptance of the Owner, who reserves the right not to confirm an order, in particular due to the possible unavailability of one or more of the products purchased. In this case, the Data Controller will refund the price and any shipping costs incurred by the User.
The actual availability of a product is indicative, as several users can buy it at the same time and make a product unavailable that another user had already put in the cart.
The photos inserted are indicative and do not constitute a guarantee of the quality of the products. Furthermore, the photograph does not always report the vintage actually on sale, for which the year reported in the name of the product is authentic.

Right of withdrawal

Legislative references
D. Decree. 21/2014 – in implementation of Directive 2011/83 / EU on consumer rights.

In case of purchase of products or services on Shop the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods.
To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw through an explicit declaration sent by email containing:

  1. invoice number
  2. order number
  3. order's date
  4. the product or products for which you intend to exercise the right
  5. Bank account details (WERE GOING) to be used for refund

Effects of withdrawal

If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of the additional costs deriving from the possible choice of a type of delivery different from the less expensive type of standard delivery offered) without undue delay and in any case no later 14 days from the day on which the Data Controller is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not incur any costs as a consequence of this refund. The refund can be suspended until the goods are received or until the User proves that he has sent the goods back, be precedent.
The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is respected if the User returns the goods before the expiry of the period of 14 days. The costs of returning the goods will be borne by the user. The user is only responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, the characteristics and functioning of the goods.

Limitations to the right of withdrawal on products

Damaged or used products are not replaced or refunded, even if only in part.
The user must insert a copy of the delivery document received in the packaging box. The right of withdrawal does not apply: goods made to measure or clearly personalized or which, by their nature, are likely to deteriorate rapidly, are sealed and do not lend themselves to be returned for hygiene reasons or are related to health protection and have been opened after delivery.